Warranty Policy

At Triangle System Integrations, we stand behind the quality of our services and workmanship.

Coverage Terms:

• Locksmith Services:
  • Services where we supply parts and labor are backed by a standard 1-year warranty on parts and labor.
  • Services where materials are provided by others are backed by a 90-day warranty, covering labor only for equipment installed by TSI.
• Integrated System Installation Services: All integrated system installation services are backed by a 90-day warranty, covering labor and applicable components.

Warranty Commencement:
The warranty begins on the first day after substantial completion of the project.

Warranty Services:

• Warranty services will be provided Monday through Friday, 8:00 AM to 5:00 PM.
• Requests for service outside these hours will be billed at overtime rates.
• To request warranty services, customers should contact their project manager or submit a request through the Contact Us form on our website.
• Replacement Guarantee: Faulty components or equipment that cannot be repaired under warranty will be replaced promptly.
• Priority Warranty Service: Critical systems will receive expedited response times for warranty claims to minimize disruptions.
• Customer Training Revisit: Customers are entitled to one follow-up training session during the warranty period to address any training-related concerns.

Warranty Exclusions:
The following exclusions apply to our warranty coverage:

• Damage caused by acts of God, such as natural disasters, including lightning and flood.
• Riot, vandalism, theft, or intentional misuse of installations.
• Equipment failures caused by materials provided by others.
• Errors resulting from Integrator Partner estimation discrepancies.
• End user training errors occurring after customer training and acceptance of the system.
• Issues resulting from preexisting door structural or alignment problems.
• Door release caused by fire alarm or other building management systems.

Limitations on Warranty Coverage:
The warranty may be voided in cases of improper maintenance, unauthorized modifications, or third-party repairs that are not approved by Triangle System Integrations.

Cost Responsibility:
Labor, materials, and shipping are covered by Triangle System Integrations as applicable under warranty. The following costs are the client’s responsibility:

• EWP (elevated work platform) and lift rentals.
• High voltage electrical connections.
• Drywall repair and painting.
• Fire alarm contracting, unless provided by Triangle System Integrations.
• Permitting, unless agreed to in advance.

Thank you for choosing Triangle System Integrations. We are committed to delivering exceptional service and reliable solutions to meet your needs.